Warranty Information
Our Commitment to Quality
At Gripgy, we stand behind the quality of our tools and equipment. Our products are designed for durability and reliable performance across construction and DIY projects.
Warranty Coverage
We offer a limited warranty on selected products against manufacturing defects.
What’s Covered:
- Manufacturing defects
- Faulty materials or workmanship
- Electrical or mechanical failures under normal use
What’s Not Covered
This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse or improper handling
- Improper installation or operation
- Unauthorized repairs or modifications
- Battery performance affected by usage conditions
🔋 Battery & Electric Product Notice
For products with batteries or electrical components:
- Battery performance may vary depending on usage and environment
- Tools must be fully charged before first use
- Reduced battery efficiency over time is considered normal
👉 Battery-related issues may require verification before warranty approval.
🔍 Warranty Claim Process
If you believe your product is defective:
- Contact us at support.gripgy@gmail.com
- Provide your order number
- Submit clear photos or videos showing the issue
Our team will review your claim within 2–3 business days.
Resolution Options
If your claim is approved, we may offer the following:
- Replacement of the product
- Partial or full refund
- Store credit (in some cases)
Important Notes
- Warranty applies only to the original purchaser
- Claims must be made within a reasonable time after discovering the issue
- Gripgy reserves the right to assess and approve warranty claims