Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 4-7 business days within Australia, the USA, the UK, Canada and New Zealand and 5-8 business days for the rest of the world.

Do you offer international shipping?

Currently, we primarily ship within Australia, the USA, the UK, Canada, New Zealand and the rest of the European countries. For international enquiries, please contact us.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email.

What is your return policy?

We offer a 30-day return policy. Items must be unused and in original packaging. For enquiries, please visit our return policy page or please contact us. 

Are your tools high quality?

Yes, all our products are selected for durability and performance, suitable for both professionals and DIY users.

What payment methods do you accept?

We accept major credit/debit cards and secure online payment methods like Shopify Payments, PayPal and Klarna, Apple Pay, Google Pay.